Tag Archives: west virginia chemical spill

Free Refrigerator Water Filters Are Being Sent To Our West Virginia Customers

Maytag UKF8001 - Comparable Refrigerator Water Filter by Tier1

Maytag UKF8001 – Comparable Refrigerator Water Filter by Tier1

On January 10th, residents of Charleston, West Virginia awoke to find that their tap water was undrinkable and unusable.

An unprecedented chemical spill from a storage facility managed by Freedom Enterprises leaked up to 7,500 gallons of MCHM (4-Methylcyclohexanemethanol) – an industrial chemical used to separate coal from rock – into the Elk River, just under two miles from the area’s water treatment plant.

This week, residents are striving to get back to normal as tap water has been declared safe again in most areas.  But after-effects, from odor to discoloration present in drinking water, persist in many homes.  In addition to dealing with these after-effects, residents are also instructed, by the CDC and West Virginia American Water authorities, to flush their lines and replace all water filters – including refrigerator water filters.

This type of event robs us of our peace of mind.  While we at FridgeFilters.com may not be able to help our customers in the Charleston, West Virginia area fully regain this peace of mind, we do want to do our small part to help.

West Virginia American Water Map Providing The All Clear

West Virginia American Water Map. All Blue = All Tap Water Has Been Declared Safe

This week, we will be sending all of our customers in the Charleston, West Virginia area a free replacement from our Tier1 line of refrigerator water filters*. Tier1 refrigerator water filters are built to fit all major fridge brands and provide the same great tasting water, virtually free of stated contaminants. We are happy to be one of the exclusive distributors of this new line of filters.

If you live in West Virginia and have ordered a refrigerator water filter from us in the last three months, no action is required from you – your filter is already on the way.

We hope this helps to bring some normalcy back into your routine.

If you have friends or family in the Charleston, West Virginia area that have been impacted by the recent chemical spill, we encourage you to refer them to us.  Provide them with the code ‘Facebook10’ to use at check-out, and we’d be happy to offer them 10% off on your behalf.

If you have any questions, please feel free to connect with our customer service department at 1-800-683-8353.

We invite you to like us on Facebook, follow us on Twitter or +1 us on Google+.

*Important note: refrigerator water filters from Tier1, or from any brand, are not designed to reduce MCHM, primarily because not enough is known about this chemical. Replacing refrigerator water filters is a necessary reactive step after MCHM has been cleared from the water source.

Why Refrigerator Water Filters Must Be Changed After Any Boil Water Alert

West Virginia Drinking Water Safety MapAs of this morning, nearly half the residents impacted by the water contamination incident in West Virginia are being notified that their tap water is once again safe to use.

But before tap water is used again – for drinking, cleaning, cooking or anything else – there are critical steps that all residents should take.  While many of these steps are being more  heavily publicized now in light of the West Virginia chemical spill, each of these steps are critical after any incident causes a significant water event or boil water alert.

For those that have not suffered through a boil water alert, this is an indication from water officials in the local area that tap water has been deemed as potentially dangerous for drinking or use.  A boil water alert is a serious event and one that should be taken extremely seriously both during and after the incident ends.

Maytag UKF8001 Refrigerator Water FilterIn online forums related to boil water alerts, a question that continues to arise is whether or not tap water must be boiled if a water filter, including a refrigerator water filter, is in use.  The answer is a definitive yes.

First, the primary objective of a refrigerator water filter is to improve the taste of the water and ice dispensed by the fridge.  Our most popular refrigerator water filters, including Maytag’s UKF8001 and Whirlpool’s 4396710, are carbon-based filters and are simply not designed to remove bacteria or hard-core chemicals (such as the MCHM that is currently flowing through West Virginia water lines.)

Once the boil water alert ends, replacing all point-of-use filters – including refrigerator water filters – is just as critical as avoiding use of water during the alert.  This instruction comes directly from the Center for Disease Control and Prevention (CDC.) The reasoning behind this is that the filter media itself can become contaminated – and because the filter isn’t designed to trap certain chemicals or bacteria or reduce the likelihood that these nasties will end up in your drinking water – your filter can become a storing ground just waiting for you to pour your next glass.  This can result in accidental exposure or sickness after your drinking water supply has been deemed otherwise safe.

Whirlpool Refrigerator Water Filter 4396710If you live in an area where boil water alerts and water quality issues are common, we would recommend:

  1. Order From Us Online or Via Phone and Request Rush Shipping
    At FridgeFilters.com, we have nearly every type of refrigerator water filter you could possibly need at prices to beat the big box stores, provided you can even find the filter you need at a big box store.  Our customer service team, available via phone at 800-683-8353, are also happy to offer rush shipping options that ensure you get your filter quickly – especially in situations like the chemical spill and corresponding water contamination incident in West Virgina.
  2. Order 2 – 3 Filters At A Time
    As you order more filters, not only will your price go down, but you will likely qualify for free shipping – as all our orders over $75 ship free.  Just as importantly, you’ll always have the replacement water filter on-hand that you need.

In addition to replacing your water filters, flushing your water lines and thoroughly cleaning your refrigerator icemaker are also critical steps to adhere to after any boil water alert.  For instructions on how to flush your lines, and details regarding what other appliances should be cleaned and flushed after a boil water alert ends, we would recommend the resources below.  With the chemical spill in West Virginia still fresh in everyone’s minds, each link below is current within a few days of this post’s publication:

If you have any additional questions regarding the chemical spill and drinking water contamination in West Virginia, we would encourage you to visit the West Virginia American Water website for real-time updates.  We will also continue to link to relevant updates from our Facebook, Twitter and Google+ pages.

If you have any additional questions regarding what to do during or after a boil water alert, we welcome you to call our customer service team at 800-683-8353.